Privacy Policy

Welcome to Seralune! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [seralune.in], including any other media form, media channel, mobile website, or mobile application related or connected thereto.
By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

A. Personal Information

When you interact with our Site, we may collect personal information, including but not limited to:
  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (e.g., UPI, credit/debit card information)
  • Account login credentials (if applicable)

B. Non-Personal Information

We may collect non-identifiable data, such as:
  • IP address
  • Browser type and version
  • Device type and operating system
  • Website usage data (e.g., pages viewed, time spent on site)

C. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the information collected to:
  • Process transactions and fulfill orders.
  • Provide customer support.
  • Send order confirmations, updates, and promotional materials.
  • Improve our website and personalize user experiences.
  • Detect and prevent fraudulent transactions or unauthorized access.

3. Sharing Your Information

We may share your information with third parties only in the following circumstances:
  • Service Providers: To facilitate payment processing, shipping, or marketing campaigns.
  • Legal Compliance: To comply with legal obligations, such as responding to subpoenas or lawful requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred.

We will never sell your personal information to third parties.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no system can guarantee complete security. Use the Site at your own risk.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your data:
  • Access, update, or delete your personal information.
  • Opt out of marketing communications.
  • Restrict or object to data processing.
  • Request data portability.

To exercise your rights, contact us at info@seralune.in.

6. Third-Party Services

Our Site may include links to third-party websites or services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing any personal information.

7. Children’s Privacy

Our Site is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us immediately.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting to the Site. Please check this page regularly for updates. Hence, it is the responsibility of each user to review the website and the Privacy Policy periodically to learn of any revisions to this Privacy Policy.